Introduction

We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit this website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and FrankCrum’s Websites or mobile applications.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


Children

Our Website is not intended for children. No child may provide any personal information on the Website. We do not knowingly collect personal information from children except from our employee portal or offline if they are a utilized individual. If you are a child, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us at Privacy@FrankCrum.com.


Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including the information below:

Category of Personal Information

Personal Identifiers and Contact Information

Examples of Such Data

Name, postal address, email address, telephone number(s)

Business Purpose for Collecting Such Data

  • To Respond to Inquiries through the “Contact Us” link
  • Verifying and Responding to Consumer Requests

Sources through Such Data is Received

Visitors of our Website(s)

Third Parties to Whom Such Data was Disclosed in the Last 12 Months

We do not share this category of information with any third party, only service providers contracted to assist us in recording compliance with such inquiries or requests

Category of Personal Information

Internet Activity

Examples of Such Data

About your internet connection, the equipment you use to access our Website(s), and usage details.  Specifically, the date and time of your visit to the Website(s); webpages visited, links clicked on the Website(s); browsing history, search history, Brower Type, Browser ID, Device ID; operating system; form information downloaded; domain name from which our site was accessed; information on a consumer’s interaction with a website, application, or advertisement, and cookies.

Business Purpose for Collecting Such Data

  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website(s) and via email, with your consent, where required by law;
  • To understand the demographics of the visitors to our Websites;
  • To help maintain the safety, security, and integrity of our Website(s), products and services, databases, and other technology assets and business.  This includes protecting against malicious or illegal activity and prosecuting those responsible;
  • For testing purposes, research, analysis, and product development, including to support, develop and improve our Website(s), products and services;
  • Debugging for repairs;
  • Verifying consumer requests.

Sources through Such Data is Received

Visitors to our Website(s) and the device and browser used to access our Website(s)

Third Parties to Whom Such Data was Disclosed in the Last 12 Months

We do not share this category of information with any third-party.

Category of Personal Information

Geolocation Data

Examples of Such Data

IP Address, and information collected through cookies, web beacons, and other tracking technologies

Business Purpose for Collecting Such Data

  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website(s) and via email, with your consent, where required by law;
  • To understand the demographics of the visitors to our websites;
  • To help maintain the safety, security, and integrity of our Website(s), products and services, databases and other technology assets and business.  This includes protecting against malicious or illegal activity and prosecuting those responsible;
  • Debugging for repairs;
  • For testing purposes, research, analysis, and product development, including to support, develop and improve our Website(s), products and services;
  • Verifying consumer requests.

Sources through Such Data is Received

This information is received when visitors to our Website(s) and the device and browser used to access our Website(s)

Third Parties to Whom Such Data was Disclosed in the Last 12 Months

We do not share this category of information with any third-party.

Information We Collect Through Automatic Data Collection Technologies as you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, Device ID, Browser ID, and browser type.

The information we collect automatically is only statistical data and does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our    
  • Website according to your individual interests.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity.  However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards.

FrankCrum does not respond to DNT signals or other mechanisms that provide a choice regarding the collection of personal information about activities over time and across different Websites or online services.  If a universal standard for DNT becomes available, we may revisit our DNT Policy.


Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.
  • We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.


Sale of Personal Information

FrankCrum does NOT sell your personal information.  We do not sell or otherwise trade the personal information that we collect from our site visitors at any point or under any circumstance.


Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (”NAI”) on the NAI’s website. California residents may have additional personal information rights and choices. Please see Your California Privacy Rights, below, for more information.


Your California Privacy Rights

If you are a California resident, California law provides you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/privacy-laws.  The Privacy Notice for California Consumers is incorporated by reference and is published here [link].

If you are a California Consumer, you have the following rights:

  • The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected and/or disclosed in the last  (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of Service Providers with whom we share or have shared your personal information in the last 12 months;
  • The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months;
  • The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
  • The right to opt-out of the sale of your personal information to third parties;
  • The right to designate an authorized agent to submit one of the above requests on your behalf
  • The right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights.


How to submit a request

You can submit a verifiable consumer request to know or request for deletion of your personal information by any of the options below:

  1. Submit Request Form online
  2. Call our Privacy Team toll-free 800-393-0815, Option 21
  3. Emailing our Privacy Team at Privacy@FrankCrum.com


How we will verify that it is really you submitting the request

When you submit a consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request.  Specifically we will need you to provide your name, email, phone number, IP address, and device ID.


How to authorize an agent to act on your behalf

You can authorize someone else to act as your Authorized Agent to submit a consumer request on your behalf.  To do so, you must either execute a valid, verifiable and notarized Power of Attorney or provide other written authorization that we can then verify.  When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent.


Notice to European Users

This Site and the services on this Site are targeted for users in the United States of America. Any information you enter on this Site may be transferred outside of the European Union to the United States of America, which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country’s level of protection. By using this Site or the services, you consent to the transfer of all such information to the United States of America which may not offer an equivalent level of protection to that required in the European Union and to the processing of that information by the Company on its servers located in the United States of America as described in this Privacy Policy.


Security

FrankCrum utilizes reasonable security measures, including a firewall in accordance with industry standards.  No data transmission over the internet is 100% secure.  FrankCrum strives to protect your personal information, but is unable to warrant the security of any information you transmit to us or that is electronically stored by us.  It is your responsibility to safeguard any and all log-in information to any of your accounts, including those with FrankCrum.

FrankCrum is required by law to notify individuals, consumers, and regulatory bodies if we believe a breach of personal information has occurred.  In the event of a breach of your personal information, you would be notified in accordance with the applicable law and FrankCrum’s breach policies and procedures.

Our websites may contain links to other websites.  We are not responsible for those sites and cannot control how the information is used that you submit to those sites, nor can we control the content or links on those sites.  You are directed to contact those third party sites directly to determine their privacy policies and opt-out requirements.


Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page.

For California consumers, if we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, if applicable, and for periodically visiting our Website and this privacy policy to check for any changes.


Consent to Terms of Use

By using this Website, you consent to all Terms of Use expressed in this Privacy Policy.


Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: Privacy@FrankCrum.com

Postal Address:
FrankCrum
Attn: Privacy Team
100 S. Missouri Ave.
Clearwater, FL 33756

Toll Free Number: 800-393-0815, Option 21